That always kills me when a company does this. They’re basically saying that they’re fully aware of the problem, fully aware that it is affecting their customers/clients, and are admitting that they plan on doing nothing about it.

The disability excuse was pretty messed up as well. Being on disability doesn’t give people an excuse to be rude to the customers. Those things don’t correlate. While I understand being on disability is not easy, to make that an excuse to why you won’t fire/reprimand someone who is doing terrible at the job is extremely short-sighted.

I feel like there are a lot of reasons why we settle or just don’t do anything about bad customer service. Sometimes it’s about not wanting to be bothered (the hassle of canceling membership and finding a better gym), the attachment to a brand/product, or just the belief that they’ll likely just experience the same thing elsewhere. But I know if I’m paying the type of money some of these gyms demand for membership, I want parking attendants to actually let me park in the damn lot.