You know, it’s a little tough to say. I can understand both sides of the coin.

I feel that a lot of times when people pay extra or tip very generously it’s because they feel compelled to do so. I’m afraid that if it somehow became demanded of them, they’d automatically be more resistant to it.

Then again, we don’t carry that same attitude with other jobs. We do well in our fields because we are expected to, and if the company has the means (and feels like it) there’s the possibility of earning a bonus. But feeling obligated to pay for customer service that exceeds expectations already pushes this idea that our expectations of customer service should be very low. Like we should already have the expectation that the customer service will be of low quality, that the person we interact with should have 0 people skills or conflict resolution skills.

We would essentially be paying extra for people to do their jobs well, and I’m not sure if I can be on board with that.